Shipping Policy

Shipping Policy

Effective Date: August 2026

At Ansam Jewel, we are committed to delivering your order safely and efficiently. This Shipping Policy explains our delivery process, shipping options, and related terms.

Delivery Areas

Ansam Jewel currently ships across the Kingdom of Saudi Arabia.

While we are continuously expanding our services, delivery availability may vary depending on your location. If shipping to your area is temporarily unavailable, our customer support team will contact you.

Processing Time

Orders are typically processed within 1 business day after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Our estimated delivery times are:

  • Standard Delivery: 3–5 business days

  • Riyadh Express Delivery: Within 1 business day (subject to availability)

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

  • Free Standard Shipping on orders of SAR 300 or more.

  • Orders below SAR 300 may incur a shipping fee, which will be displayed at checkout.

  • Express Delivery within Riyadh: SAR 50.

Order Tracking

Once your order has been dispatched, you will receive shipping confirmation and tracking information (where available) via email or SMS.

Delivery Address

Please ensure that your delivery information is complete and accurate before placing your order.

Ansam Jewel is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Failed Deliveries

If a delivery cannot be completed due to:

  • Incorrect address

  • Customer unavailable

  • Refused delivery

  • Failure to respond to the courier

the shipment may be returned to us. Additional shipping charges may apply for re-delivery.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:

  • Severe weather

  • Public holidays

  • High order volumes

  • Courier service disruptions

  • Government restrictions

Ansam Jewel is not liable for delays caused by third-party delivery providers.

Damaged Packages

If your package appears damaged upon delivery, please:

  1. Take clear photographs of the package and product.

  2. Contact our customer support team within 48 hours of receiving your order.

  3. Keep all original packaging until your claim has been reviewed.

Contact Us

For shipping inquiries, please contact:

Email: info@ansamjewel.com

Website: ansamjewel.com