Returns & Exchange Policy

Returns & Exchange Policy

Effective Date: August 2026

At Ansam Jewel, your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms below.

Return Eligibility

You may request a return within 7 calendar days of receiving your order, provided that:

  • The item is unused and unworn.

  • The item is in its original condition.

  • All original packaging, tags, and accessories are included.

  • Proof of purchase is provided.

Returns that do not meet these conditions may be declined.

Exchange Eligibility

Eligible products may be exchanged within 7 calendar days of delivery, subject to product availability.

If the requested replacement item is unavailable, you may choose another item of equal value or pay the price difference for a higher-priced product.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective or incorrect:

  • Earrings

  • Personalized or customized products

  • Gift cards

  • Products damaged due to misuse

Return Shipping Costs

Unless the return is due to our error (such as receiving the wrong or defective item), customers are responsible for all return shipping costs.

Original shipping charges, if any, are non-refundable.

Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using the original payment method whenever possible.

Refund processing times may vary depending on your payment provider or bank.

Incorrect or Damaged Orders

If you receive an incorrect, damaged, or defective product, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photographs of the item

  • A description of the issue

We will review the case and provide an appropriate resolution.

Order Cancellations

Orders may be cancelled before they are processed for shipment.

Once an order has been shipped, it cannot be cancelled and will instead be subject to this Returns & Exchange Policy.

Items Not Eligible for Refund

Refunds will not be provided for:

  • Products showing signs of wear or use

  • Products damaged by misuse or improper care

  • Products returned outside the return period

  • Products missing original packaging or tags

Contact Us

For return or exchange requests, please contact us:

Ansam Jewel

Email: info@ansamjewel.com

Website: ansamjewel.com