Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the Ansam Jewel FAQ. Here you'll find answers to some of the most common questions about our products, orders, shipping, payments, returns, and warranties.

Orders

How do I place an order?

Simply browse our collections, select your preferred items, add them to your cart, and proceed to checkout. Once your payment is confirmed, you will receive an order confirmation by email.

Can I cancel my order?

Orders can be cancelled before they are processed for shipment. Once your order has been dispatched, it cannot be cancelled but may qualify for return according to our Returns & Exchange Policy.

Can I change my order after placing it?

If your order has not yet been processed, please contact our customer support team as soon as possible. We will do our best to accommodate your request.

Payments

What payment methods do you accept?

We currently accept:

  • mada

  • Visa

  • Mastercard

  • Apple Pay

  • Tabby

  • Tamara

Is online payment secure?

Yes. All transactions are processed through secure payment gateways using industry-standard encryption. Ansam Jewel does not store your complete payment card information.

Shipping

Where do you deliver?

We currently deliver across the Kingdom of Saudi Arabia.

How long does delivery take?

  • Standard Delivery: 3–5 business days

  • Riyadh Express Delivery: Within 1 business day (subject to availability)

Do you offer free shipping?

Yes. We offer Free Standard Shipping on orders of SAR 300 or more.

How much is Riyadh Express Delivery?

Express Delivery within Riyadh is available for SAR 50.

Can I track my order?

Yes. Once your order has been shipped, you will receive tracking information via email or SMS, where available.

Returns & Exchanges

Can I return my order?

Yes. Eligible products may be returned within 7 days of receiving your order, provided they are unused, unworn, and returned in their original packaging.

Are earrings returnable?

For hygiene and safety reasons, earrings cannot be returned or exchanged unless they are defective or sent in error.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is incorrect or defective.

Warranty

Do your products come with a warranty?

Yes. Every product is covered by a One-Year Limited Warranty against manufacturing defects.

What does the warranty cover?

The warranty covers verified manufacturing defects, including:

  • Faulty workmanship

  • Manufacturing defects in materials

  • Manufacturing-related broken clasps

  • Stones becoming loose or detached due to manufacturing defects

  • Plating defects caused by manufacturing faults

What is not covered under the warranty?

The warranty does not cover:

  • Water damage

  • Perfume or chemical exposure

  • Scratches

  • Normal wear and tear

  • Improper storage

  • Misuse

  • Accidental damage

  • Loss or theft

Jewelry Care

Can I wear my jewelry while showering or swimming?

No. We recommend removing your jewelry before showering, swimming, or participating in water-related activities to help preserve its finish.

Can perfume damage my jewelry?

Yes. Perfumes, lotions, cosmetics, and other chemicals may affect the plating and finish over time. Always apply these products before putting on your jewelry.

How should I clean my jewelry?

Use a soft, dry microfiber or jewelry polishing cloth to gently remove dust, fingerprints, and oils. Avoid abrasive cleaners or harsh chemicals.

How should I store my jewelry?

Store each piece separately in a cool, dry place, preferably in its original pouch or jewelry box, to help prevent scratches and preserve its finish.

Customer Support

How can I contact Ansam Jewel?

We're here to help.

Email: info@ansamjewel.com

Website: ansamjewel.com

Phone / WhatsApp: (To be updated)

Still have a question?

If you can't find the answer you're looking for, our customer support team will be happy to assist you. Contact us, and we'll get back to you as soon as possible.